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returns and exchanges

Returns and Exchanges

Once you have read our returns and exchanges policy below, please initiate the return process here.

 

THE O+P PROMISE
We fully stand behind our products and want you to be completely satisfied with your purchases!Customer satisfaction is our top priority, therefore, we strive to deal with all situations fairly and responsibly. If you have received a damaged or defective item, please email us at inquiries@oliveandpepper.com and we will get back to you as soon as possible. 

 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credits never expire. We offer new styles every week and hope we can assist you in finding something new if your purchase doesn't work out!

 

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed store credit via discount code within 3 business days of the delivery of your return at our warehouse. Store Credits are not processed the same day your item is delivered. All returns must be sorted, inspected, and processed. We appreciate your patience!

 

DO WE SEND RETURN LABELS?
We do! You have the option purchasing your own return label from any carrier, or we can provide you a return label for $5.95 off the price of your store credit. Once you have read our returns and exchanges policy, please initiate the return process here.

 

WHERE DO I SEND MY RETURN TO?
RETURNS DEPARTMENT
Olive and Pepper LLC
19337 Frazier Dr.
Rocky River, Ohio 44116

 

ADDITIONAL RETURN DETAILS: 
  • We only offer STORE CREDIT for returns. We do not issue refunds back to your original method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased.
  • You may send back your items through any carrier you prefer, or we can provide you with a return label for $5.95 off of your store credit.
  • Merchandise must be returned within 21 days from the receive date.
  • Merchandise must be unwashed and unworn.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Final Few, Flash Sale, Sample Sale and Sale Items are FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you your store credit which can be applied via the discount code box at checkout.
  • Any returns past the policy will not be accepted or store credited.
Exchanges
  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items at this time.
  • If you need a different size in your item, note your size exchange when filling out your returns request. If we have the item in stock in your requested size, we will contact you with next steps. If we don't have your requested size, we will initiate a refund via store credit.
Once you have read our returns and exchanges policy above, please initiate the return process here.

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